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Few Brick Customers Still Without Electricity As Controversy Brews Over Restoration

Under 1,000 still without power, but controversy and frustration grows

Fewer than 1,000 Brick customers of Jersey Central Power & Light remained without power early Sunday morning, though those who were still in the dark became frustrated with the utility company.

The mounting frustration led township officials to issue a plea to the company on its Facebook page Saturday night, asking them to restore power in some sections of town.

The Shore Acres neighborhood, badly affected by Hurricane Sandy, has remained without power since the storm struck.

Residents in that neighborhood were among the 865 customers - out of about 35,000 total in town - to be out of power.

"JCP&L has been in contact with the [township] and has told Mayor Acropolis they are refusing to turn power on is areas that were most heavily impacted by Sandy," the post said.

Residents of the neighborhood have reported to Brick Patch that they were told by JCP&L that township inspectors must first approve power restoration, though the township has maintained that is not true, and has placed responsibility on JCP&L to turn the power back on.

According to the post Saturday night, the township contacted Gov. Chris Christie's office over the situation, and that office has handed the matter over the Board of Public Utilities, which regulates power companies.

A call to JCP&L Saturday night was not immediately returned.

Maryann Malta November 11, 2012 at 12:18 PM
We are located at the end of Princeton Ave. By the Beaver Dam Bridge and have not even seen a power truck come through here. We have no wires down, no poles down, no trees down......can't get any answers. Maybe we don't pay enough taxes .......NOT! Bay Avenue, North and South Drive have been forgotten. HELP!
TJ November 11, 2012 at 12:41 PM
We are in the Herbertsville section of Brick off 4th Avenue - we've had no flooding and minimum tree damage on our street. We lost power like most from Sandy and went without power from Monday to Saturday afternoon. We got power back and lost it again Wednesday from the snow storm and it hasn't come back on. We were told Thursday the wires were fine but the transformer didn't look right so they needed to inspect it further, nobody has come back. We have several elderly people without generators on this street. I have two small children and have spent well over $2,000 on a generator, fuel, spoiled food, going out to eat, etc. This cost is growing. While I am thankful we are safe and had minimum damage I want my power back, its been too long.
Ruthie November 11, 2012 at 12:53 PM
...and the other 135 customers of the 1000 are in Baywood - don't forget us!... St. Lawrence Dr, Valencia Dr. etc.
Linda Lil November 11, 2012 at 12:58 PM
jcpl misinformed me all week. continually stating the power would be on no later than this weekend. I called them last might and now I am told the power will not be put on until I hire an electrician to examine my panel then that electrician would need to contact jcpl to schedule on of their inspectors to come out. why was informed of this earlier? my neighbors are also without power and are unaware of this new plan. like me they have been patiently waiting for jcpl to do what they said they would. now it is Sunday and my frustration builds. where will I get an electrician now? how many more days will I be without power? I am praying for everyone's safety during this time and hope we can All begin to get our lives back soon.
TJ November 11, 2012 at 01:38 PM
Linda, so what happens if you get an electrician and none of your neighbors do - then what - do you get power or do you need to wait for everyone to get inspected. Also who pays for these inspectors, this is JCP&L's wires and equipment the issue is with them and not the homeowners especially if there was no flooding or damage to the house panels and/or meters.
DennyD November 11, 2012 at 01:41 PM
There is a guy on WOBM Bob Levy's show that said you need to go town hall and ask for assistance. Apparently JCP&L needs "orders" and they get them from the town. It looks like town hall is closed today(Sunday) and tomorrow(Veteran's Day). WTF??? This is an emergency of epic proportions!! They are really planning to open schools tomorrow?? How the hell are they going to do that when all kinds of people are still in the dark and are cold??
Maryann Malta November 11, 2012 at 01:53 PM
Very frustrating for all of us still without power. If they are requiring inspections they could have gone house to house to post notices on the homes and at least we could have worked towards getting done. The town should be providing the inspection for free! Right now the people running the show are just pointing fingers at each other. Meanwhile we all are without power further hindering our cleanup progress! Shame on all of them!
lisa November 11, 2012 at 01:53 PM
thats what i was thinking. so no power until every single person gets an electricians ok? that could take quite a long time.
lisa November 11, 2012 at 02:06 PM
We are not dumb people. We know that the blame game is being played. Personally I don't give a rats ass anymore. I am looking for a politican who wants to run for office to grab the bull by the horns and be the temporary hero and get the job done already. Somebody has to have the B-lls. Disconnect the houses that are not repairable and turn on the rest. Rocket science.
Don Hager November 11, 2012 at 02:37 PM
Im on St Lawrence Blvd in Baywood and still without power. I just got off the phone with JCPL customer service ( FYI I used the power outage menu and chose Other option, which got me to a person fairly quickly). My goal with the call was to clarify what was required of me to get power restored ( I.e. Did I need an electrician to inspect my panel tothen verify with JCPL that it's ok to turn power back on?). Amazingly the guy told me that my call was the first to alert them to a power outage on the circuit, meaning the neighborhood. Of course I was incredulous about this but he stool by his story and was very businesslike with me, and he said that now that it's been reported, power would be restored by end of day. Its hard to believe they didn't know we were off the grid, but if this is what it takes, everyone who's still out, place call and report your outage IMMEDIATELY!!!!! 1-800-662-3115
oldsoldier November 11, 2012 at 03:32 PM
As Don said - Call that number. I used their automated system by my cell phone, after 10 days without power. A couple of days later I got power back. I happen to speak to an out of state crew (NICELY). Apparently, as Don pointed out, they are using a work order system. I guess they get the workorders made by the phone calls. At any rate, these crews are all over the place working very hard to fix our problems. DO NOT assume (as I did) that these power crews know you do not have power, CALL!
coolerhead November 11, 2012 at 04:02 PM
I spoke to Townhall about this. If your service or panel was damaged, including being underwater then it is unsafe. An electrician must service the panel, including replacing any breakers that got wet. Then the panel needs to be inspected. If your panel was dry and undamaged then it can be energized by JCP&L. JCP&L has been giving the wrong information out regrding this. They have no reason not to energize a neighborhood because some panels are unsafe. All they have to do is pull any meter that was under water. They have been slow to pull those meters so they are trying to blame the Township. If you have been dry and your meter and panel are not damaged call and yell at JCP&L. Do not let them off the hook.
coolerhead November 11, 2012 at 04:05 PM
The Township also told me they are inspecting damaged meter panels for free. Once it is serviced by an electrican the electrican must call in with his license number and, if he has it a work order number form JCP&L. the Township inspector will check it send to JCP&L a notice that everthing is OK. This is only for damaged panels. See my respone to DennyD
TJ November 11, 2012 at 04:27 PM
Just got a call - we got power back on 4th Ave - the best part - we haven't had power all this time because "they forgot to press the reset button" - you can't make this stuff up!
Just John November 11, 2012 at 11:22 PM
I have been calling JCP&L since Thursday, and reported the outage (off St Lawrence) and got the stock 'it will be restored by tonite'! Now it's Sunday, and still in the dark! Todays excues is that 'we have to rebuild our infrastructure'!!! Also, a rumor going that there is some mysterious underground transformer that has a issue and has to be replaced. Ever think that a utility company would install an underground transformer within the flood plain?? Even JCP&L can't be that dumb, could they??
Missing Brick November 12, 2012 at 12:22 AM
JCP&L told me that 99.1% of customers are restored...but the reason we are in the "under 1% with no power" is that our meters and panels must be checked or FEMA will not let them turn the power back on. This is non-sense as our meters were 3' above the highest water level and no one on our block had a submerged panel, but the entire conversation their attitude was "nothing we can do..." as if they owed us nothing. Aren't monopoly's great?
Robert November 12, 2012 at 12:49 AM
Kudos to ertel construction....most effecient bunch of workers I've encountered. These guys come , look and access the situation and immediatly fix it.They put JCP&L to shame.
RS November 12, 2012 at 01:03 AM
Just spoke with JCPL and they said everyone on the circuit connected to flooded homes will not get power back until all the homes on the circuit that were flooded are checked as per FEMA. Fingers are being pointed in all directions. Best I can suggest is if you were or are without power for 5 or more days then FEMA will likely provide you with a relocation grant. I'm no electriction but why not just cut off that were within the flooded areas until all of those homes are inspected while granting power to the homes that didn't have water damage?
lisa November 12, 2012 at 01:32 AM
this sucks, JCPL are a bunch of scum bags, they are probably trying to figure out a way to make money on this. why did they turn on Cherry Quay right away???? with all the destruction there?? I think we need some lawyers to start a class action suit against them. I want my god damn power back in baywood.
lisa November 12, 2012 at 02:13 AM
another thought, as more and more people find out how to back feed their houses with generators there are going to be more problems...especially those who don't know what they are doing....anyone know what time acropolis is meeting with us tomorrow at hibbard park if power is not restored...i think he said 4 pm, is that correct?
lisa November 12, 2012 at 02:18 AM
time to start calling christie's office...609-292-6000
Just John November 12, 2012 at 02:26 AM
If the damaged homes are an issue, why don't the JCP&L guys just cut the drops to the homes that are uninhabitable?? Sounds like they lack any common sense. What is the real story about the 'damaged transformer'?? Looking up at the poles from Drum Point, down Mandalay & St Lawrence...I don't see anything??
Marcy Lipka November 12, 2012 at 02:43 AM
I hear ya Lisa. Frustrating as hell. I'm in Baywood.
Linda Lil November 12, 2012 at 03:30 AM
spoke with fema in person at the civic plaza today. I was told that fema has nothing to do with the electric being turned on. and it was suggested that we go to the jcpl office to complain about the inconsistencies in their responses to our outages. maybe we should all chip in to hire a lawyer.
Linda Lil November 12, 2012 at 03:33 AM
also there will not be relocation grants. don't count on that!
RS November 12, 2012 at 12:28 PM
Actually if applied for correctly there are relocation grants. I received one as well as many others whom I know. You must follow the procedure and tell them what they need to hear. If you weren't without power for 5 days when you placed the FEMA claim then you must call and tell them that the power has now been off for more than five days and they'll send you a check or deposit it. Appeal your decisions with FEMA as well. Don't assume it's all done automatically and don't assume they're going to give you thr moat they can right from the start.
lifelonginbrick November 12, 2012 at 12:35 PM
I've only had half power since Sandy hit. I know it's weird. People look at me like I have 3 heads when I tell them. Now I'm thankful for at least having half power but not having a functioning kitchen and stumbling in the dark except for my livingroom and bedroom is starting to get to me. I had an electician over last night who verified that I'm only getting 120v instead of 240v into my breaker panel. I've been back and forth with JCP&L and my last call from them said they couldn't see any 'obvious' crimp in the line maybe it's tree branches hitting the line. Huh? On Satuday I saw a JCP&L truck near my block they just leaned out of the truck and looked at the lines then drove off. Could they really see a crimp in the lines that way? So far they can't even tell me that the full 240v service is going to my house. Anyone having a similar problem?
Becki Hager November 12, 2012 at 12:49 PM
Please keep us posted if you find out anything from the meeting today, lisa. We are staying 2+ hours away and would love to know if we heed to get an electrician to prove our panel is ok, etc etc etc. Thanks in advance!!!!
Suzanne - Middletown November 12, 2012 at 06:37 PM
My parents live in Seawood Harbor. There house was inspected by the Township nearly a week ago and deemed safe. The electrical panel was NEVER syubmerged. Last night, JCP&L pulled their meter off the house! Their house was on a list, given to JCP&L officials, instructed NOT TO TOUCH as it was SAFE. They were only stopped from disconnecting the entire neighborhood's meters after the last neighbor on the street called the Mayor and he showed up and put a stop to it. What's happening to them and the rest of you here is a travesty!! My Mom has Alzheimer's and Dad only came to stay with us for a short time. He keeps hoping someone will come to restore his power. Today I called JCP&L on their behalf, lodged a complaint (yeah, right) and insisted on a work order to replace their meter. Brick is urging residents, both with and without power, to call JCP&L, telling them to restore power. Maybe if their own people in call centers start walking off the job because of phone abuse from customers, they might wake the hell up!!!

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